General Terms and Conditions of Sale
Delivery
When will I receive my order?
It usually takes 3 to 7 days to process an order, after which it is shipped. The shipping time depends on your location but can be estimated as follows:
● United States: 3 – 4 business days
● Europe: 6 – 8 business days
● Australia: 2 – 14 business days
● Japan: 4 – 8 business days
● International: 10 – 20 business days
Where will my order be shipped from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs fees?
Additional customs and tax fees may be charged for international orders. These fees are not within our control and are charged by your local customs office. Customs policies vary widely from country to country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should have arrived by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any errors in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at contact@leposter-illustration.com with your order number.
If you did find an error in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand dropshipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships. If you have any questions about tracking or shipment, contact us at contact@leposter-illustration.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged.
To help us resolve this quickly, please email us at contact@leposter-illustration.com within a week with photos of the damaged product, your order number, and any other details you may have about your order.
Returns
What’s your return policy?
We don’t offer returns or exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@leposter-illustration.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If this applies to you, please contact us at contact@leposter-illustration.com with photos of the damaged items, and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@leposter-illustration.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
General Terms and Conditions of Sale
Delivery
When will I receive my order?
It usually takes 3 to 7 days to process an order, after which it is shipped. The shipping time depends on your location but can be estimated as follows:
● United States: 3 – 4 business days
● Europe: 6 – 8 business days
● Australia: 2 – 14 business days
● Japan: 4 – 8 business days
● International: 10 – 20 business days
Where will my order be shipped from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs fees?
Additional customs and tax fees may be charged for international orders. These fees are not within our control and are charged by your local customs office. Customs policies vary widely from country to country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should have arrived by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any errors in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at contact@leposter-illustration.com with your order number.
If you did find an error in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand dropshipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships. If you have any questions about tracking or shipment, contact us at contact@leposter-illustration.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged.
To help us resolve this quickly, please email us at contact@leposter-illustration.com within a week with photos of the damaged product, your order number, and any other details you may have about your order.
Returns
What’s your return policy?
We don’t offer returns or exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@leposter-illustration.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If this applies to you, please contact us at contact@leposter-illustration.com with photos of the damaged items, and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@leposter-illustration.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!